Return & Refund Policy

At Tasfi Shop, customer satisfaction is our priority. We strive to provide quality products and a smooth shopping experience. If you receive a damaged, defective, or incorrect item, we are here to help. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

You may request a return or exchange if:

  • You receive a damaged or defective product.

  • You receive an incorrect product or a product different from what you ordered.

  • The product has a verified manufacturing defect.

To be eligible for a return or exchange, the product must meet the applicable conditions outlined in this policy.

2. Return Request Period

Customers must contact Tasfi Shop within 24 hours of receiving the order to report a damaged, defective, or incorrect product.

Please provide your order number, a description of the issue, and clear photos or videos of the product when submitting your request.

Requests submitted after this period may be reviewed at our discretion, subject to applicable consumer protection laws.

3. Conditions for Returns

To qualify for a return or exchange:

  • The product must be unused and in its original condition, except where the issue itself prevents this.

  • Original packaging, tags, accessories, and other included items should be retained where applicable.

  • Proof of purchase or a valid order number must be provided.

  • The reported issue must be verified by our customer support team.

Products damaged due to misuse, negligence, or unauthorized modification may not qualify for a return or exchange, subject to applicable law.

4. Non-Returnable Items

Certain products may not be eligible for return or exchange, including:

  • Products damaged due to customer misuse.

  • Items that have been used, washed, or altered, except where a defect or applicable law provides otherwise.

  • Products explicitly identified as non-returnable before purchase, where legally permitted.

These exclusions do not limit any rights customers may have under applicable consumer protection laws.

5. Refund Policy

If a return is approved and a refund is appropriate, the refund will be processed through an agreed payment method.

  • Refunds for eligible prepaid orders will be issued through the original payment method where possible.

  • For Cash on Delivery (COD) orders, customers may be asked to provide accurate refund details.

  • Processing times may vary depending on the payment provider or financial institution.

  • Delivery charges may be non-refundable unless the return results from our error or applicable law requires otherwise.

Our support team will inform you of the applicable refund process after reviewing your request.

6. Exchange Policy

If you receive a damaged, defective, or incorrect product, you may request an exchange, subject to product availability and approval.

If the replacement product is unavailable, Tasfi Shop may offer an appropriate alternative or refund, as applicable.

7. Return Shipping Costs

If a return or exchange is necessary because we delivered an incorrect, damaged, or defective product, Tasfi Shop will advise you on the return shipping arrangements.

For other approved returns, the customer may be responsible for return shipping costs, where applicable and legally permitted.

Please contact our support team before sending any product back.

8. Order Cancellation

Customers should contact Tasfi Shop as soon as possible if they wish to cancel an order.

  • Orders that have not been processed or shipped may be eligible for cancellation.

  • Orders already shipped may not be cancellable and may instead be subject to the applicable return policy.

  • Prepaid order refunds will be handled according to our refund process and applicable payment provider requirements.

Cancellation requests are subject to order status and applicable laws.

9. How to Request a Return or Refund

To request a return, exchange, or refund, please follow these steps:

  1. Contact Tasfi Shop through our official customer support channels.

  2. Provide your order number and contact information.

  3. Explain the reason for your request.

  4. Submit clear photos or videos if the product is damaged, defective, or incorrect.

  5. Wait for confirmation and instructions from our support team before returning the product.

Please do not send products back without receiving return instructions.

10. Policy Changes

Tasfi Shop reserves the right to update this Return & Refund Policy when necessary. Changes will be published on this page.

Any updated policy will be applied subject to applicable laws and the rights associated with existing orders.

11. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us using the official contact details listed on our website’s Contact Us page.

Tasfi Shop

Website: Your official Tasfi Shop website

Email: Please refer to our Contact Us page.

Phone: Please refer to our Contact Us page.

Thank you for shopping with Tasfi Shop. We appreciate your trust and will do our best to resolve eligible product issues fairly and efficiently.